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Please familiarize yourself with our Privacy Policy, Terms of Use and the preceding course policies before using this site, registering for or making a payment for any course. Using this site and making any payment implies that you fully understand and accept all Utah Firearm and Security Training, LLC policies and terms.

Contract of Services
When a customer, hereafter referred to as the “Student”, has registered for and paid to attend a specific course it is considered to be a contract between the student and Utah Firearm and Security Training, LLC or the affiliate company and/or instructor, hereafter referred to as the “Instructor”.

Within the policies stated herein, instructor agrees to provide the student with the training that was contracted for but does not guarantee the training on the dates scheduled for. While students may be required to pay a deposit for courses, there is never intended to charge for a service that is not received. If a student is unable to attend the specified course or if a course is canceled or postponed, please ensure to read the policies for rescheduling/canceling a course or requesting a refund.

Prohibitive Persons
An instructor will not provide training to a restricted person as defined in U.C.A. 76-10-503, 18 U.S.C. 922 and 27 CFR 478.32 who;
• Is a convicted felon that has not been annulled or pardoned
• Is currently under indictment in any court for a crime punishable by imprisonment for a term exceeding one year
• Is a fugitive from justice
• Is an illegal alien
• Is under a court order restraining them from harassing, stalking, or threatening an intimate partner or child of the intimate partner
• Has been adjudicated as a mental defective or have been committed to any mental institution
• Has been discharged from the military under dishonorable conditions
• Has renounced their United States citizenship
• Has been convicted of domestic violence
• Uses or is addicted to any unlawful controlled substances
• Are under the influence of any substances that may hinder or impede their actions in handling a firearm safely

An instructor cannot provide any assistance in training foreign persons due to The International Traffic in Arms Regulations (ITAR). See the entire ITAR here.

Student Participation
All students that attend a course which includes handling a firearm, are required to sign a Liability Waiver before being able to participate in that course.
Certain courses may take multiple days to complete, students must attend all specified training dates to complete the course. If a student fails to attend each day of the scheduled training, they will not be permitted to complete the training course and will not be eligible for a refund.
During participation students may be exposed to outside vendors or bystanders at classroom locations, firing ranges, training facilities, retail stores, etc.
While an instructor continually monitors the student's environment for compliance, an instructor cannot control or be held accountable for the actions, opinions, statements, etc. of outside vendors, bystanders, or other organizations.

Costs | Deposits | Balances
• "Cost" refers to the total amount of money required to attend a certain course. Most courses require payment in full at the time of registration. Payments are only accepted at a course if stated in the registration options.
• “Deposit” refers to the amount paid to secure a seat in certain courses. We may require students to register and pay a deposit for specific courses in order to commit resources, course outlines, classroom locations, range reservations and other costs which are incurred with each scheduled course and our instructors must be paid for their time no matter what. If a course requires a deposit, the final payment is due at least 72 hours prior to the scheduled course. If a student has not provided a final payment for the course, the student will not be allowed to attend the course and will not be eligible for a refund of their deposit, if applicable.
• “Balance” refers to the amount of money still owed, and must be paid to complete the total cost of a course. If a student arrives to the course and cannot pay the balance, the student will not be allowed to attend the course and will not be eligible for a refund of their deposit.

Usually, course prices include the cost of the venue, course material, range fees, and targets.
Course fees do not include the cost of eye and ear protection, ammunition, cleaning supplies, food, drinks or any other items. If you do not have the required items you will not be able to attend the course. We do not provide, sell or rent any firearms, duty gear or ammunition.
Prices are based on instructors costs and other factors that may change depending on the venue, location, materials, etc. Each course has its unique requirements and fees which is why you may see the same course listed at different prices.
When you register for a course you may be required to provide a payment. Please note that making payments through this website does so without divulging your credit/debit card information to us. FOR SECURITY PURPOSES NO CREDIT CARD DATA IS STORED ON THIS SITE.

Occasionally the instructor conducting the course may have the capability to accept credit/debit card payments in the classroom, please inquire before the course if the instructor will have this capability.

Course Sizes
Instructors work diligently to provide and maintain high-value services in order to provide each student with personal attention and support. In order to maintain a high standard of personal service and safety, we may adjust staffing levels in accordance with course enrollment. More registered students equal more training staff per course.
A course may require a minimum number of students due to our costs of training material and to meet certain requirements. If the course does not have the minimum number of students these requirements may not be accomplished. If a student fails to show up for the scheduled course with a minimum requirement, it may cause the course to be canceled or rescheduled and the other students may lose the opportunity to receive the training.
Courses may also have a maximum number of students for safety reasons. This means that we do not have space for everyone that may want to attend the scheduled course. The only way we can know that a course is full is when the specified number of students have registered and paid the required fees. Once a class is full, we have to turn away others and waiting lists are sometimes established. If a student cancels too close to the beginning of the course or fails to show up, they keep someone else from attending. In order to minimize this, we have strict policies on pre-payment for certain courses and cancellations. Just one late cancellation or "no-show" (defined below) has a negative financial and logistical effect on everyone involved. We completely understand that life can get hectic, and sometimes scheduling changes are unavoidable but we ask that you please ensure you can attend a course before registering and submitting any payments. We believe this policy is fair to you, other students, and to us.

Gift Certificates | Gift Cards
Gift Certificates and Gift Cards are available for purchase and can be used to attend any qualifying course.
Gift Certificates are valid only for the individual and course listed on the certificate and expires one year from the date issued. Certificates cannot be transferred to another person, not redeemable for cash, not eligible for refunds, no exchanges if lost or stolen and void if altered from the original condition in any way.
Students with Gift Certificates must register for, or contact us to save a seat in any course. We may not be able to allow walk-ins.
The student must provide the gift certificate upon arrival to the instructor at the beginning of the course. If the student does not provide the gift certificate, the student will be required to pay in full for the course or they will not be allowed to attend the course.

Late Arrivals

Everyone's time is very valuable. "late arrivals" and "no-shows" are two ways in which have a negative impact for everyone involved.

 We ask that all students make every attempt possible to arrive at least 10 minutes prior to the beginning of the course. This ensures that the course is able to start on time without any delays.
• Students who arrive late, even after making a good faith effort to contact the training staff will not be permitted to participate in the course, and will be considered "Late Arrival" students. The student will forfeit any course deposit, if applicable but will be allowed to reschedule the course for an additional fee.

Late + Communication = Reschedule, Minus Deposit, plus rescheduling fee

No Shows
Students who do not show up or who arrive late without contacting the instructor BEFORE the course begins will be a "no show" and considered a cancellation by the student. The student will forfeit all fees paid, including deposit, if applicable.

No-Show = No Refund

Students with two (2) "No Call - No Show" events in a six (6) month period are not eligible to register or attend any training course for a period of one (1) year at the discretion of the instructor.

Rescheduling / Cancellation
Instructor:
In the event that an instructor is forced to reschedule or cancel a course due to an insufficient minimum number of students, we will notify students at least 48 hours prior to the course. Courses may be canceled the day of the course due to an extreme personal emergency or dangerous conditions. If a course is canceled for any reason, the instructor will make every effort to inform students in a timely manner based on information provided during the registration process and may be made by phone, text and/or email to notify students about the cancellation or rescheduling of the course.
If a student does not receive a call, voicemail, text or email due to not answering their phone, low volume, checking text messages, voice mails or emails due to any type of spam filter or any other phone or computer problem on the part of the student or if accurate information was not provided during registration for a course including but not limited to name, address, phone numbers and/or email address and the instructor is unable to contact the student, it is not the responsibility of the instructor.
All deposits and fees will be converted into a credit to each affected student and the instructor will reschedule students for other courses if they are not already full. These students will be given first priority in scheduling and access to future courses when possible, and the instructor will make every effort to accommodate those students.
Students who are unable to attend future courses under this circumstance will receive a full refund including their deposit, if applicable.
• Student:
If a student needs to reschedule or cancel a course we will accommodate their request within this policy as outlined below in the “Cancellation Schedule.” Requests must be sent in writing by email only and must include the student’s full name and address as used on the registration form. We cannot accept rescheduling and cancellation notices by phone, text, or any other method of communication.

If at any time there is evidence that an individual provided false information to register for any course, committed fraud or any other dishonesty will result in an immediate cancellation by the instructor. All cases of fraud will be reported to law enforcement.

Inclement Weather Cancellations
Unless otherwise notified, all students should understand that courses will occur regardless of weather conditions. There is so much that goes into the planning, scheduling of courses, venues, instructors and other resources that we will very rarely cancel a class due to weather conditions such as temperature, wind, rain or snow. If the course has not been formally canceled by the instructor, students who do not attend the scheduled course will be considered a “no-show”.

Cancellation Schedule

If The Cancellation Is Made By
Instructor, at any time
Refund Allowed
100% of Deposit & 100% of Paid Course Fees
Rescheduling Fee
No Rescheduling Fee
100% credit towards transfer to another scheduled course*


If The Cancellation Is Made By
Student, between 2 days (48 hours) and 14 days from the course date
Refund Allowed
100% of Deposit & 100% of Paid Course Fees
Rescheduling Fee
No Rescheduling Fee
100% credit towards transfer to another scheduled course*

 

If The Cancellation Is Made By
Student, less than 2 days (48 hours) from the course date
Refund Allowed
50% of Deposit & 50% of Paid Course Fees
Rescheduling Fee
$25 Rescheduling Fee
50% credit towards transfer to another scheduled course *


If The Cancellation Is Made By
Student, less than 1 day (24 hours) from the scheduled course or student is a No-Show
Refund Allowed
0% of Deposit & 0% of Paid Course Fees
Rescheduling Fee
No Rescheduling Fee
0% credit towards transfer to another scheduled course

* Within one (1) year, after which time no credit will be given.

Refunds
All requests for a refund must be submitted in writing by email only and must include:
1. The student’s full name and address as used during registration for the course, and;
2. The purchaser's full name, if different from the student registered for the course.
We WILL NOT accept rescheduling and cancellation notices by phone, text, or any other method of communication. Refunds are available as outlined on the “Cancellation Schedule” shown above.

Refund requests for special or extraordinary circumstances are reviewed on a case by case basis. We reserve the right to refuse refunds or in special cases authorize a full or partial refund. Examples of circumstances where a full or partial refund may be authorized may be for military personnel or other severe or debilitating illness or injury prior to the date of the course.

Refunds, if applicable, are issued the same way they were received.

Credit/Debit Card: No Cash Refunds On Card Payments
It takes 2-7 business days to process a refund through our payment processing company. Once the refund is initiated, processed and sent to the purchasers issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to the purchasers account. In total it can take 9-14 business days to receive a refund.
Card refunds can only be processed within 120 days of original payment as allowed by our payment processing company. The eligible portion of the refund will be returned to the original card used to make the purchase.

Cash:
If payment was made at the course and a refund is nesessary, the eligible refund will be made by cash at that time.

Refunds will not be provided for services already provided or courses that a student has already attended

If we are unable to process a card refund, the 120 days allowed by our payment processing company has passed or if payment was made by cash prior to the course date we offer refund by Money Order, PayPal, Venmo or Cash App.

• Money Orders are sent with the purchaser's full name, to the address provided during registration. If this is necessary, we will contact the purchaser or registered student prior to issuing a Money Order.
PayPal is an online payment and money transfer system.
Venmo is a money transfer service of PayPal, Inc.
Cash App is a money transfer service of Square, Inc.

Using these types of refunds may take 2-7 business days to process. Once the refund is initiated, processed and sent to the purchaser, it can take another 2-7 business days (depending on the delivery of mail, service provider, and bank’s processing speeds) for the refund to post to the purchaser's account. In total it can take 9-14 business days to receive a refund using these services.

Safety Policy

Safety is our top priority, especially while handling firearms. All policies and procedures exist for the safety of the instructor, students, and bystanders. Compliance with all policies and procedures is mandatory and non-negotiable.
We have a NO AMMUNITION IN THE CLASSROOM policy for all courses. Students are not permitted to have any type of weapon or firearm in the classroom unless specified and directed in the course description.
If firearms are authorized for the course, students are required to bring the firearm unloaded, in a case, holster or other secured manner with the action open and the firearm must be checked and cleared of all ammunition by an instructor before the student enters the classroom. Instructors may use dummy ammunition for training in loading, unloading, correction to common firearm stoppages, etc.

All students are required to sign a "Release of Liability Waiver" prior to the beginning of any course which students handle a firearm.

Students attending a course who are under 18 years old must be accompanied by a legal guardian or designated adult in charge of the youth group. The instructor is not responsible for minors while in the course and should it become necessary for an instructor to remove a minor from the course, a parent, guardian or designated adult must be available. Minors cannot legally sign our "Release of Liability Waiver", so a parent or guardian must have signed the document prior to the beginning of the course.

Risk Of Injury
All prospective students must understand that attending any course carries a significant risk of injury. Courses involving firearms, impact devices, and defensive tools all carry an enhanced risk of injury.

• Live Fire Training: This training ALWAYS poses a substantial risk of injury including substantial bodily injury, serious bodily injury or death. Instructors are very strict about following all safety rules.
• ASP/Baton Training: Dynamic defensive activities that may bend, twist or pin the body in ways that may induce temporary pain or severe discomfort.
• OC (Pepper) Spray Training: Students participating in courses involving defensive spray devices understand that they will be exposed to the chemicals of the spray devices.
• Force on Force Training: Students may use plastic bb’s or Simmunition® and will be subjected to situations in which pain may be felt by the student which may result in bruising, welts, and mild lacerations, as a result of the dynamic nature of the training.

Any student who is, or reasonably believes that they may be, allergic or acutely at risk of physical harm, due to any known or suspected medical condition should not attempt to take that course.

Removal from Class
Student conduct that causes material or substantial disruption to the class environment or interferes with the rights of others, presents a threat to the health and safety of students, employees, and visitors, violates other policies or is otherwise inappropriate is prohibited.  Students are expected to maintain appropriate classroom behavior that allows instructors and staff to perform their professional duties effectively and without disruption.
We reserve the right at any time if, in the opinion of the instructor, discover a student behaving in a belligerent manner, fails to follow the safety rules, commits an unsafe act with a firearm, or exhibits behavior that negatively reflects the positive image of the instructor, gun owners or any other individual/business, the student will be immediately removed from the course entirely to secure the safety and respect of other students.
This includes, but not limited to individuals under the influence of prescription medication, illegal drugs, alcohol or any substance that could hinder or impede an individual to effectively and safely handle a firearm as well as students who fail to comply with the instructor’s instructions, participation, safety, or other applicable policies may be told to leave the course and will not be eligible to receive a refund.

Course Tests and Passing Grades
Students must possess the correct attitude, knowledge, and skills necessary for the training they are attending. Some courses may have prerequisites that a student must have completed or have in order to attend that specific course.
All courses are performance based. A student does not pay to automatically complete a course. A student pays to have the opportunity to complete the course. There is no guarantee that a student will receive a certificate or instructor signature, merely as a result of having paid for or attending any course.
Specific courses require students to pass a written test or performance evaluation to complete the courses. If a student fails to pass any test, as required, they will not be permitted to receive any document showing completion of the course and will not be eligible for a refund.
Students may have the opportunity to retake a test. Depending on the course, a processing fee of $50.00 may be accessed for each attempt and the student will be responsible for all associated costs, such as range fees, target fees, ammunition, etc.

Commitment to Confidentiality
Our instructors are dedicated to bringing the highest quality of service to our students. We strongly believe in our ethical and legal obligation to protect our student's privacy. Our commitment and approach to student confidentiality distinguish us as a leader in firearm training and we fully anticipate to be held to those expectations. In fact, we commit to exceed them. Instructors operate in full compliance and cooperation with all local, county, state and federal laws. We are not affiliated with any County, Local, State or Federal Law Enforcement Agency.
Instructors promise that we will not sell, trade or give your personal information to anyone except as required by law or by your prior expressed written authorization.
Using this site, registering for and making any payment for any course implies that you fully understand and accept this policy and all terms outlined above. We reserve the right to make exceptions to this policy at our discretion for extreme circumstances.

Thank you.

Our Course Policies were last updated on August 28th, 2017