We stand behind our product designs and craftsmanship. We strive to make our customers feel confident and completely satisfied with your purchase. To ensure everyone is happy, we have implemented the following policies to protect our customers, our products and our company.
All Utah FAST products are guaranteed for 90 days from the date of sale to be free from materials or workmanship defect. This warranty does not cover normal wear and tear such as normal wearing of silver or gold plating, chain breaks, scratches, dulling, fading or obvious abuse. Product alteration in any way voids warranty. No other implied or expressed warranties, including the fitness of the products for a particular purpose, will be honored.
All warranty claims must include your name, order number, email address, phone number, pictures and a description of what is wrong with your item and submitted to email@example.com.
We will repair all jewelry items within our 90-day warranty for free. If your item breaks outside of our warranty period, we will repair it for a small fee based on materials and time. Please contact us for repairs before sending any products back to us. After contacting us, you can send us the damaged item, we will repair the item and send it back to you as quickly as possible.
If the item is a necklace or bracelet and you need links removed, you can send it to us and we can do it free of charge or you can take it to a local jeweler and they may do it for you at your own expense.
Swarovski Crystal Replacement
Like any type of jewelry, a stone, gem or crystal can fall out. The crystals in our jewelry are placed in the center where the primer was located on the ammunition cartridge using high strength glue.
We do not cover any shipping costs for repairs or crystal replacement.