Cancelling An Order
Orders can be cancelled by the customer at any time before the order is shipped. We do our best to ship all non-custom orders within 24 hours of payment confirmation, Monday through Friday excluding all weekends, and state/federal holidays.
After an order is placed, payment has been verified and the order has shipped, you are obligated to the purchase made. If your order has already been shipped, you may return or exchange the items after you receive them. However, should you refuse to accept an order which has been delivered, we will be unable to process the return.
Please see our Refunds and Returns policy for additional information.
Custom orders take additional time to design, complete and ship. Customers who cancel custom orders will be charged a 30% fee which is subtracted from the original purchase price when the refund is issued.
We reserve the right to cancel any order at any time if it appears the order or information provided in the order appears to be fraudulent.