Exchanges & Refunds Policy

The following information is for physical products purchased on our website
For all information concerning our training courses see our
Training Policies

We strive for 100% customer satisfaction. If the rare occasion arises where you are not completely satisfied, we offer the following options:

  • Return for an exchange
  • Receive store credit
  • Request a refund

Returns must be shipped back to us within SEVEN (7) business days from the date you received the package. In all cases, the returned item(s) must be in its new, original condition, unused, unworn, undamaged, with all product tags, wrapping, and packaging, in a condition that allows resale to another customer. Items that are returned without product tags, wrapping and original packaging will result in a 30% restocking fee.
Our Return Form, found can be found below under “How To Send Us Your Exchange/Refund”.

Gift Cards are not redeemable for cash and not eligible for refunds

All Firearm & Ammunition Sales Are Final!

Return For Exchange

Returns for an exchange must be shipped back to us within SEVEN (7) business days from the date you received the item(s). In all cases, the returned item(s) must be in its new, original condition, unused, unworn, undamaged, with all product tags, wrapping, and packaging, in a condition that allows resale to another customer. Items that are returned without product tags, wrapping, and original packaging will result in a 30% restocking fee.
Our Return Form, found can be found below under “How To Send Us Your Exchange/Refund”.

Return For Store Credit

If you return an item that is eligible for Store Credit. You will receive an email with the credit amount. Your Store Credit can also be found on your "My Account" page, under "Coupons" and used towards future website purchases, but must be used within SIX (6) MONTHS of when it is issued.

Return For Refund

If you return an item that is eligible for a refund it must have been returned within SEVEN (7) days from the delivery date, in its new, original condition, unused, unworn, undamaged, with all product tags, wrapping, and packaging, in a condition that allows resale to another customer.

Returns for a refund must be made by the customer who purchased the item. If your item was a gift, see “Gift Return” below.
Proof of original purchase must be provided which includes a receipt or order number, date of purchase, and name of the purchaser. If proof is not provided, we are under no obligation to offer a refund. Refunds will be for the item's final purchased price indicated on your receipt minus any shipping costs. Shipping costs are not refundable.

See the Return Form, below under “How To Send Us Your Exchange/Refund” for additional information.
Once we receive the item, refunds are processed within 3 business days. Monday through Friday excluding all weekends, and state/federal holidays. Refunds will be credited in the same manner as we received the payment at the time the item was purchased (credit card, amazon pay, PayPal, etc.)

We DO NOT Accept Returns Or Issue Refunds For Firearms Or Ammunition

Gift Return

If you are returning a gift item, we must have the purchaser’s information or order number to find it in our system. There are multiple options available to you. You may choose to have us refund the purchaser, exchange the item for another item of equal value or issue you store credit for the original purchase cost. Please make sure we have your contact information and be sure to inform us if you do not want the purchaser to know about your return, or they will receive an email notification of return processing.
Gift Cards are not redeemable for cash and not eligible for refunds

On Sale / Discounted Items

Items purchased on sale, during a promotion, or with a discount coupon will only be refunded for the discounted price. If the sale or promotion is no longer available or the discount coupon has expired and an item is no longer at the reduced price and an exchange is necessary, you may have to pay the difference for the item you want.

Personalized & Custom Items

Orders placed with a request to alter an existing item in any way with any kind of personalization, customization, or alteration to meet specific requests including but not limited to engraving, etc. are not eligible for return or exchange unless there is a defect or error on our part.

How To Send Us Your Exchange/Refund

We may ship items from different locations so the return address may vary, depending on the item being returned. To avoid delays and lost returns, please do not ship returns to the address on your order package that you received. Contact us so that we can provide you with the correct return address.
For faster processing, a return form must accompany every return. Returns submitted without a return form will cause a processing delay.

DOWNLOAD RETURN FORM

After contacting us for the correct return address and completing the return form:
1. Place the item in packaging large enough to comfortably fit the item without folding or crushing. We recommend using bubble wrap or a padded envelope. We will not accept any item compromised by being stuffed into a package that is too small for the item or is damaged during shipment back to us.
2. Put the completed return form in the package.
3. Put a copy of the packing slip you received in the original package. If you do not have your original packing slip, please provide us with your order number.
4. Affix the mailing label on the package.
5. Send it back to us. You can return your item(s) using any shipping method you choose. Make sure you get a tracking number and we highly recommend getting insurance in case the item is lost in transit to us. We are not responsible for items damaged or lost in transit back to us, but if a package is lost, we can use the tracking number as proof it was sent, and the insurance covers you.

Please note, it will take 2 to 3 business days, Monday through Friday excluding all weekends, and state/federal holidays to process the return when we receive the item. Once your return is processed and your exchange or refund is issued, you will receive a confirmation email.

If you are unsure about any part of the returns process, please contact us and we will help you determine the best course of action. We want you to be happy!