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Training Policies

INTRODUCTION:

Please familiarize yourself with the preceding Training Policies, Safety & Risk Of Injury Policies, Late Arrivals & No Show Policies, and Cancellation & Refund Policies before registering for or making a payment for any course. Doing so implies that you fully understand and accept all Utah Firearm and Security Training, LLC policies and terms.
We completely understand that life can get hectic, and sometimes scheduling changes are unavoidable but we ask that you please;

  • Ensure you can attend a course before registering and submitting any payments.
  • Ensure you can attend a private training session before registering and submitting any payments.
  • Ensure you meet all requirements before arriving at a course.
  • Ensure you have all the required equipment, when applicable, before arriving at a course or private session.

We believe these policies are fair to you, other students, us, and our instructors.

CONTRACT OF SERVICES

When a customer, hereafter referred to as the “Student”, has registered for and paid to attend a scheduled training course, or private training session, it is considered to be a contract between the student and Utah Firearm and Security Training, LLC or the affiliate company or instructor we designate to conduct the training, hereafter referred to as “we” or “Instructor”.
Within the policies stated herein, we agree to provide the student with the training that was contracted for but do not guarantee the training on the dates and times scheduled. While students may be required to pay a deposit for courses or private training sessions, we never intend to charge for a service that is not provided.

If at any time there is evidence that an individual provided false information to register for any course or private training session, committed fraud or any other dishonesty will result in an immediate cancellation by the instructor. All cases of fraud will be reported to the appropriate law enforcement agency.

PROHIBITIVE PERSONS

We WILL NOT provide training to any individual who is defined as a restricted person under U.C.A. 76-10-50318 U.S.C. 922 and 27 CFR 478.32 who;

  • Is a convicted felon that has not been annulled or pardoned
  • Is currently under indictment or information in any court for a crime punishable by imprisonment for a term exceeding one year
  • Is a fugitive from justice
  • Is an illegal alien
  • Is under a court order restraining them from harassing, stalking, or threatening an intimate partner or child of the intimate partner
  • Has been adjudicated as a mental defective or have been committed to any mental institution
  • Has been discharged from the military under dishonorable conditions
  • Has renounced their United States citizenship
  • Has been convicted of domestic violence
  • Uses or is addicted to any unlawful controlled substances
  • Are under the influence of any substances that may hinder or impede their actions in handling a firearm safely

We CANNOT provide any assistance in training foreign persons due to The International Traffic in Arms Regulations (ITAR).

COSTS | DEPOSITS | BALANCES

  • “Cost” refers to the total fee required to attend a certain course or private training session. Payment is required in full at the time of registration. Payments are only accepted at a course if stated in the registration options.
  • “Deposit” refers to the fee paid to secure a seat in certain courses. We may require students to register and pay a deposit for specific courses in order to commit resources, course outlines, classroom locations, range reservations and other costs which are incurred with each scheduled course and instructors must be paid for their time no matter what. Unless specifically stated a Deposit is nonrefundable.
  • “Balance” refers to the amount of money still owed, after the deposit, and must be paid to complete the total cost of a course. If a student arrives at the course and cannot pay the balance, the student will not be allowed to attend the course.

Usually, course prices include the cost of the venue, course material, range fees, and targets.
Course fees DO NOT include the cost of eye and ear protection, ammunition, cleaning supplies, food, drinks, or any other items. If you do not have the required items as stated in the training requirements you will not be able to attend the course. We do not provide or rent any firearms, duty gear, or ammunition.
Prices are based on the instructor’s costs and other factors that may change depending on the venue, location, materials, etc. Each training has its unique requirements and fees which is why you may see the same course listed at different prices.
When you register for a course you may be required to provide payment. Please note that making payments through this website does so without divulging your credit/debit card information to us. FOR SECURITY PURPOSES NO CREDIT CARD DATA IS STORED ON THIS SITE

GIFT CERTIFICATES

Gift Certificates are valid only for the individual and course listed on the certificate and expire one year from the date issued.
Gift Certificates cannot be transferred to another person, are not redeemable for cash, are not eligible for refunds, no exchanges if lost or stolen, and void if altered from the original condition in any way.

  • Students must contact us to save a seat in any course. We do not allow walk-ins.
  • Students must provide the gift certificate upon arrival to the instructor at the beginning of the training. If the student does not provide the gift certificate, the student will be required to pay in full for the training or they will not be allowed to attend the training.

GIFT CARDS

Available for purchase and can be used to attend any training course or private training session.

  • Must be used to pay for the training online. We DO NOT allow walk-ins.

COURSE SIZES

Instructors work diligently to provide and maintain high-value services in order to provide each student with personal attention and support. In order to maintain a high standard of personal service and safety, we may adjust staffing levels in accordance with training enrollment.
A training course or private training session may require a minimum number of students due to our costs of materials and to meet certain requirements. If the training does not have the minimum number of students these requirements may not be accomplished.
Training may also have a maximum number of students for safety reasons. This means that we do not have space for everyone that may want to attend the scheduled course. The only way we can know that a course is full is when the specified number of students have registered and paid the required fees. Once a class is full, we have to turn away others that wanted to attend.

COURSE TESTS AND PASSING GRADES

Students must possess the correct attitude, knowledge, and skills necessary for the training course they are attending. Some training courses may have prerequisites that must have been completed or have in order to attend that specific training course.
All training courses are performance-based. A student does not pay to automatically complete a training course. A student pays to have the opportunity to complete the training course. There is no guarantee that a student will receive a certificate or instructor signature, merely as a result of having paid for or attending any training course.

Specific training courses require students to pass a written test, live-fire test, or performance evaluation. If a student fails to pass any test, as required, they will not be permitted to receive any document showing completion of the training course.
Students, at the discretion of the instructor, and if time is available, may have the opportunity to retake a test.

Depending on the training course a processing fee determined by the instructor may be required before an additional attempt to take a retest.

COMMITMENT TO CONFIDENTIALITY

We are dedicated to bringing the highest quality of service to our students. We strongly believe in our ethical and legal obligation to protect our student’s privacy. Our commitment and approach to student confidentiality distinguish us as a leader in firearm training and we fully anticipate being held to those expectations. In fact, we commit to exceeding them. We operate in full compliance and cooperation with all local, county, state, and federal laws. We are not affiliated with any County, Local, State, or Federal Law Enforcement Agency.
We promise that we will not sell, trade, or give your personal information to anyone except as required by law or by your prior authorization.
Using this site, registering for and making any payment for any course implies that you fully understand and accept this policy and all terms outlined above, our Terms of Use and Privacy Policy.

We reserve the right to make exceptions to this policy at our discretion for extreme circumstances.

Safety & Risk Of Injury Policies

SAFETY POLICY

Safety is our top priority, especially while handling firearms. Policies exist for everyone’s safety. Compliance with all policies is mandatory and non-negotiable.

  • We have a NO AMMUNITION IN THE CLASSROOM policy for all courses. Students are not permitted to have any type of firearm, weapon, or ammunition of any kind in the classroom unless specified and directed in the course description. If firearms are authorized in the classroom for the course, students are required to bring the firearm unloaded, in a case, holster, or another secured manner.
  • ALL firearms will be checked and cleared of all ammunition by an instructor before the course begins. Instructors may use dummy ammunition for training in loading, unloading, malfunctions and clearing techniques, etc.

STUDENT PARTICIPATION

During participation students may be exposed to outside vendors or bystanders at classroom locations, shooting ranges, training facilities, retail stores, etc. While we continually monitor the environment for compliance, we cannot control or be held accountable for the actions, opinions, statements, etc. of outside vendors, bystanders, or other organizations.

All students must sign a Waiver and Release of Liability prior to any live-fire training. Any student who refuses to sign any waivers will result in the instructor’s refusal to provide training and the student will not receive a refund.

ALCOHOL / DRUGS / CONTROLLED SUBSTANCES

Students are prohibited from being under the influence of alcohol, illegal drugs, controlled substances, etc. which may affect, hinder or impede an individual’s judgment, coordination, or ability to effectively and safely handle a firearm, defensive weapon, or item, etc. while attending any of our training courses or private training sessions.

REMOVAL FROM CLASS

Students are expected to maintain appropriate behavior that allows instructors and staff to perform their professional duties effectively and without disruption.
We reserve the right at any time to remove a student who;

  • Is behaving in a belligerent manner
  • Causes material or substantial disruption or damage
  • Interferes with the rights of others
  • Fails to follow all firearm safety rules or commits an unsafe act with a firearm, defensive device or item, etc.
  • Fails to comply with any instructor’s instructions or otherwise presents a threat to the health and safety of our instructors, other students, employees, visitors, and/or any other person
  • Violates any of our policies
  • Exhibits behavior that negatively reflects the positive image of our company, instructors, gun owners, or any other person or business

Students who are removed from a course will not be eligible to receive a refund.

RISK OF INJURY

  • All students must understand that attending any of our training courses or private training sessions carries a significant risk of injury. Training involving firearms, impact devices, and defensive tools all carry an enhanced risk of injury which could include substantial bodily injury, serious bodily injury, or death.
  • All students are required to sign a “Liability Waiver” prior to the beginning of any course in which students handle a firearm.
  • Students attending a course who are under 18 years old must be accompanied by a legal guardian or designated responsible adult in charge of the youth group. We are not responsible for minors while in the course and should it become necessary for an instructor to remove a minor from the course, a parent, guardian, or designated adult must be available. Minors cannot legally sign our “Liability Waiver”, so a parent or guardian must have signed the document prior to the beginning of the course.
  • Students who reasonably believe that they may be, allergic or acutely at risk of physical harm, due to any known or suspected medical condition should not attempt to take that course. Due to the inherent risk of injury, women who are pregnant should consult medical advice from their doctor before attending any of our courses.
LIVE FIRE TRAINING

Firearm training ALWAYS poses a substantial risk of injury including substantial bodily injury, serious bodily injury, or death. Instructors are very strict about following all safety rules at all times.

ASP/BATON & HANDCUFF TRAINING

Students will be exposed to dynamic defensive activities that may bend, twist or pin the body in ways that may result in bruising, temporary pain, and possible severe discomfort as a result of the dynamic nature of the training.

OC (PEPPER) SPRAY TRAINING

Students will be exposed to defensive spray devices that may result in temporary pain, difficulty breathing, and possible severe discomfort as a result of the dynamic nature of the training. Allergic reactions are rare but may occur.

TASER® TRAINING

Students will be exposed to defensive devices which fire probes that impact the skin that may result in temporary pain and possible severe discomfort as a result of the dynamic nature of the training.

REALITY-BASED TRAINING

Students will be exposed to situations in which firearms shoot plastic bb’s or Simmunition® that may result in bruising, welts, lacerations, temporary pain, and possible severe discomfort as a result of the dynamic nature of the training.

Cancellation & Refund Policies

CANCELLATIONS

  • In the event that we are forced to reschedule or cancel a training course due to an insufficient minimum number of students, we will notify students as soon as possible prior to the course. Training courses may be canceled the day of the training due to an extreme personal emergency or dangerous conditions. If a training course is canceled for any reason, we will make every effort to inform students in a timely manner based on information provided during the registration process and may be made by phone, text, and/or email.
  • We are not responsible if a student does not receive a call, voicemail, text, or email due to not answering their phone, low/no volume, checking text messages, voice mails or emails due to any type of spam filter, or any other phone, computer problem or other electronic device malfunction on the part of the student or if accurate information was not provided during registration for a training course including but not limited to name, address, phone numbers and/or email address.

We will try to reschedule students for other training courses if they are not already full. These students will be given first priority in scheduling and access to future training when possible, and we will make every effort possible to accommodate those affected students.

INCLEMENT WEATHER CANCELLATIONS

Unless otherwise notified, all training courses will be conducted as scheduled regardless of weather conditions. Training courses are only canceled due to weather conditions such as temperature, wind, rain, snow, etc. if we feel the situation is unsafe for our instructors or students. If the training course has not been formally canceled by the instructor, students who do not attend the scheduled course will be considered a “no show”.

HOW ARE REFUNDS ISSUED

All requests for refunds, cancellations, and rescheduling must be emailed to utahfastllc@gmail.com
Requests must include:

  1. The student’s full name and address as used during registration for the course, and;
  2. The purchaser’s full name, if different from the student registered for the course.

We DO NOT accept requests by phone, text, or any other method of communication.
Refunds, when applicable, are issued the same way they were received.

CASH

If payment was made at the course and a refund is necessary, eligible refunds will be made by cash at that time.

CREDIT/DEBIT CARD:

No Cash Refunds On Card Payments
It may take 2-7 business days to process a refund through our payment processing company. Once the refund is initiated, processed, and sent to the purchaser issuing bank, it may take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to the purchaser’s account. In total it could take at least 9-14 business days or more to receive a refund. Eligible refunds will be returned to the original card used to make the purchase.

If we are somehow unable to process a card refund we offer a refund by the following options and WILL take additional time to process.

  • Money Order: Sent with the purchaser’s full name, to the address provided during registration. If this is necessary, we will contact the purchaser or registered student prior to issuing a Money Order
  • PayPal: is an online payment and money transfer system.
  • Venmo: is a money transfer system, and service of PayPal, Inc.

REFUNDS

  • If We Cancel A Course At Any Time
    Students will receive a 100% refund of any Deposit (if applicable) and 100% of training course costs
  • If Cancellation Is Made By The Student, Prior To 24 hours (1 day) From The Training Course Date
    Students will receive a 100% refund of any Deposit (if applicable) and 100% of training course costs

Refunds WILL NOT Be Issued When;

  • A student fails to pay the Balance, when required, prior to the scheduled training course or private training session
  • A student cancels within 24 hours (1 day) from the training course date
  • A student is considered a “late arrival” or “no-show” to the scheduled training course or private training session
  • A student fails to ensure they meet ALL requirements before arriving at a training course or private training session
  • A student fails to ensure they have ALL the required equipment or items needed to attend the training course or private training session
  • A student fails to attend ALL required training dates
  • A student fails any examination required to complete a training course or private training session
  • A student is removed or not allowed to continue in a training course or private training session due to safety concerns
  • Services have already been provided or when a student has already attended a training course or private training session

Refund requests for special or extraordinary circumstances are reviewed on a case-by-case basis. We reserve the right to refuse refunds or in special cases authorize a full or partial refund. Examples of circumstances where a full or partial refund may be authorized are for military personnel or other severe or debilitating illness or injury prior to the date of the training course or private training session.

TRAINING POLICY UPDATE

Our Training Policies were last updated on January 1st, 2022

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