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Orders & Shipping
Below are some of our common questions about orders and shipping. All information can also be found in our Store Policies.
When will my order be processed?
Utah FAST accepts Visa, Mastercard, Discover, and American Express. All payments are processed immediately upon placing the order.
Utah FAST attempts to verify that a purchased product does not violate any local, city, state, county, or federal laws and regulations with available information. This includes firearms, ammunition, magazines, parts, accessories, and other related products. Orders that are found to violate any State Restrictions will be canceled.
Orders are fulfilled as soon as possible, in the order they are received, but may take up to five business days to process. After an order is submitted to a distributor, Utah FAST has no control over the length of time the distributor will take to process, fulfill, or ship the order or partial order, which may result in an additional 10-14 business days. Orders that multiple distributors are fulfilling may result in an increased processing time.
A tracking number will only be provided once the order is processed and shipped from our location.
Can I make a change, modify or substitute my order?
We strive to serve our customers to the best of our ability and understand that mistakes can occur. However, an order cannot be changed, modified, or substituted after it has been placed.
Utah FAST will NOT provide an exchange, substitute, replace, or change orders to meet any legal requirements of your local, city, county, state, or federal law or regulation. Firearms, magazines, ammunition, firearm parts, and accessories that violate local or state laws will not be shipped with the order and are not eligible for return, exchange, or refund.
How do I check my order status?
You can check your order status and progress on your orders page or the order details page. If you have any questions, don’t hesitate to contact us.
How long will it take for my order to arrive?
Shipping & Delays
Shipping times vary due to the method of fulfillment, the shipping carrier, and the chosen shipping method. Most orders are fulfilled and shipped by one of our many distributors.
- Due to the surge in demand in the firearm industry, orders may be delayed in processing. This is because the product was in stock when the order was placed, but it became out of stock with a distributor before the order could be fulfilled. If this occurs, Utah FAST will contact the customer.
- Orders are shipped using a combination of shipping carriers, including the United States Postal Service (USPS), United Parcel Service (UPS), and Federal Express (FedEx). Shipping costs vary depending on the product being purchased, taking into account factors such as size, weight, and the presence of hazardous materials (e.g., batteries). Additionally, each distributor has different shipping costs.
- Shipping addresses cannot be changed after an order has been shipped.
Ammunition will be shipped via FedEx Ground or UPS Ground. An adult signature is required. Expedited shipping on ammunition is not available. - Firearms, ammunition, powder, and primers cannot be shipped together. If these products are included in the same order, they will be shipped separately, which will require additional shipping costs and will be billed separately from the initial order. Utah FAST will contact the customer to obtain payment for any additional shipping charges before the order is shipped.
- If a package is lost during shipping, the customer must notify Utah FAST as soon as possible. We will work with the distributor and carrier to locate the package.
Order And Shipping Restrictions
- Orders will not be shipped to P.O. boxes. We will only ship to locations in the continental 48 states. Orders with a shipping address in Hawaii (HI), Alaska (AK), Puerto Rico (PR), or any other U.S. territory are currently unavailable. Orders placed from these locations will be canceled.
- If an order cannot be delivered to the shipping address or to an FFL dealer (for firearms), packages are not guaranteed to be held at a carrier hub. It may be returned to Utah FAST or the distributor who shipped the firearm. Additional shipping charges will apply to orders that require reshipping, and additional restocking fees will be applied to orders that are not reshipped.
- All firearms will be shipped to the premise address on the dealer’s license. We may contact you to verify the FFL before shipping the firearm. All FFL numbers will be validated through FFL EZ Check and must match precisely to avoid delays and/or cancellations.
- Utah FAST abides by all Federal Regulations regarding hazardous materials shipped through the United States Postal Service. A hazardous material is any article or substance designated by the U.S. Department of Transportation as capable of posing an unreasonable risk to health, safety, or property during transportation. This includes but is not limited to minor blast/minor projection hazard (ammunition), oxidizing substances (batteries), flammable solids (black powder), and flammable and combustible liquids (cleaners, oil, and aerosol cans). If you wish to order any hazardous material, you must provide a physical shipping address.
- In compliance with federal laws and the International Traffic in Arms Regulations (ITAR), Utah FAST will not ship any product outside the United States.
- We have compiled some information to assist you if a product is restricted in your area. Refer to the State Restrictions tab for further details.
No Dropshipping
Some manufacturers do not permit dropshipping for their products, and some distributors do not offer dropshipping directly to customers or FFL dealers. This means that regardless of how an order is selected for delivery, the product must first be shipped to our location. Then, Utah FAST pays for the product to be shipped again to the customer or FFL dealer. This will result in specific orders incurring longer transit times, as they are being shipped twice to reach their final destination. Utah FAST adheres to the manufacturer’s drop-shipping rules. Manufacturers that currently do not allow drop-shipping include:
Firearms
- Barrett Firearms
- Beretta (this includes Benelli, Franchi, SAKO, Stoeger, Tikka, Uberti, and SwissP Defence)
- Browning
- Colt
- FN America / FN Herstal
- Glock
- HK (Heckler & Koch)
- Henry Repeating Arms
- Hi Point Firearms
- IWI – Israel Weapon Industries
- Kimber
- Marlin
- Ruger / Sturm, Ruger & Co.
- Smith & Wesson / S&W
- Springfield Armory
- Walther Arms
- Winchester
- CZ-USA
NFA Firearms
- AAC (Advanced Armament)
- Gemtech
- Q
Other Brands
- AMS Bowfishing
- ARB
- Alien gear
- Athlon
- ATN
- Burris Optics
- Comp-Tac
- Crimson Trace
- FSDC
- Flying Arrow Archery
- Franklin Armory
- Frogg Toggs
- HHA Sports
- Havalon
- Hogue
- Holosun
- Kestrel
- Kynshot
- Mantis
- Nine Line Apparel
- Pelican
- PS Products
- Ravin Crossbows
- Leupold
- SOG
- Scentcrusher
- Scentlok
- Scott Archery
- Sionyx
- Skull Hooker
- Slick Trick
- SportDog
- Spypoint
- Streamlight
- TEN POINT
- Tactacam
- Thorn Broadheads
- Trijicon
- Umarex
- Viridian
How do I track my order?
- Tracking numbers may be provided for your convenience, if possible.
- For orders that contain a firearm, the tracking number, if available, only indicates when the package is scheduled to be delivered to the receiving dealer. It does not indicate whether the firearm is ready to complete the transfer. To avoid unnecessary waiting, you must allow the receiving dealer a minimum of 24 to 48 hours after receiving the firearm to complete the legally required acquisition process.
- Please contact us if you have any questions. However, please note that we cannot always provide time estimates for order fulfillment or shipment.
You can track your order below by entering the Order Number and Email or the Tracking Number. You can also track your order and view its current progress on your Order page or the Order Details page. If you have any questions, don’t hesitate to contact us.
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Can I pick up my order?
Orders can only be picked up if they are in stock at our location or if the order has been shipped to our location.
- In-store pickups at Utah FAST require an appointment. We do not allow walk-ins.
- Utah FAST will contact customers once the in-store pickup is available and provide further instructions on scheduling an appointment.
- For orders containing a firearm, Utah FAST will contact customers once the firearm has been entered into our acquisition records and provide further instructions to schedule an appointment.
- Any appointment scheduled before a customer has been notified will be canceled.
Store Returns, Exchanges & Refunds
All information can also be found in our Returns & Refunds Policy.
For information on our training cancellations, rescheduling, and refunds, please refer to the relevant section below.
What is your return policy?
All returns are subject to the individual product, distributor return restrictions, and non-returnable items outlined below; therefore, a return may be refused.
If a product is defective or damaged upon receipt, or if the customer is not satisfied with a product and wishes to return it for an exchange or refund, the customer must request a Return Authorization by emailing [email protected]. If the customer fails to include the Utah FAST Return Authorization with the returned product, or if the Return Authorization is incomplete, Utah FAST will not process the return. All return requests must be submitted within 30 days of the purchase delivery date.
For all firearm sales, if a background check is returned with a “Denied” response or the purchaser is identified as a prohibited person under state or federal law, the customer or dealer must contact Utah FAST for approval on all returns.
Returns
A returned product or firearm must be in the same condition as when they were shipped and must be returned in its original condition, unused, unworn, and undamaged, with all product tags, wrapping, and packaging intact. They must also include all accessories, manuals, documentation, and registration that were shipped with the product in a condition that allows resale to another customer. If the product is not returned in resalable condition, Utah FAST will not provide an exchange or offer a refund.
The customer is responsible for all return shipping costs. Utah FAST may provide a return shipping label to the customer or dealer. If the customer or dealer chooses to pay for a return shipping label instead, Utah FAST does not reimburse any shipping costs. In this case, we recommend using a shipping carrier that offers tracking for all returns to ensure your package is safe during transit. Additionally, we recommend adding insurance and declaring the total value of the shipment to be protected in case it is lost or damaged during transit. If the customer or dealer chooses not to use a carrier that offers tracking, insurance, or a declaration of the product’s total value, they may not be eligible for compensation in the event of loss. The customer or dealer will be responsible for any loss or damage to the product during shipping.
What are non-returnable products?
Our return, exchange, and refund policies do not apply to the following products for safety, legal, and regulatory reasons.
Sales on the following products are final:
- Any firearm, after it has been transferred to the purchaser. The customer is responsible for thoroughly inspecting the firearm for damage and proper function at their dealer before completing the Firearm Transaction Record (ATF Form 4473) and accepting it into their possession. We do understand that some defects may not be identifiable upon initial inspection. Upon discovering a defect in a firearm after it has been transferred, the customer must contact the manufacturer for repair or replacement in accordance with the manufacturer’s respective warranty policy.
- Any NFA firearm, once the ATF has approved the ATF Form 4.
- Black-Powder Firearms.
- Illumination devices, electronic sights, optics, scopes, night vision, and thermal equipment.
- Ammunition, including all ammunition components (bullets, casings, powders, and primers), blank cartridges, and simmunition.
- Special orders and custom-configured products are considered as such, unless a defect or error on our part is present.
- Any product or firearm sold as “Used“ or “As Is”.
- Items that have been opened from the manufacturer’s packaging.
- Any product that has been installed, used, or modified. These items may be subject to the manufacturer’s warranty.
- Clothing and Apparel, if evidence shows it has been worn or used.
- Consumables.
- Downloadable Software/Products.
- Gift Cards.
What is your exchange policy?
Utah FAST will provide an exchange for a product found to be defective after delivery if we have the same or a similar product in stock at our location or the distributor accepts returns, provides exchanges, and is not listed under our “Non-Returnable Products” section below.
All exchanges must be returned and received by Utah FAST or the distributor before a replacement will be shipped.
What are your restocking fees?
A 35% restocking fee will be deducted from the order for all returns to Utah FAST or a distributor. The remaining amount will be refunded to the customer in the same manner as the order was paid for. A restocking fee will apply for all of the following;
- Non-defective returns.
- An order that was returned because it was undeliverable to the address on the order.
- An order that contains a firearm that was cancelled due to not receiving the dealer’s FFL and SOT for an NFA firearm (if applicable), within 14 days of order placement.
- An order containing a firearm that cannot be delivered to the FFL address on the order.
- An order containing a firearm that was refused by the transferring dealer or not accepted by the transferring dealer for any reason.
- An order containing a firearm that an FFL dealer returns if the customer/transferee is suspected of committing a straw purchase or denied the transfer due to being identified as a prohibited person under state or federal law, before or after a background check was completed.
What is your refund policy?
Refunds are only returned to the customer who placed the order. Proof of the original purchase must be provided, including a receipt, order number, date of purchase, and the purchaser’s name. If evidence is not provided, Utah FAST is not obligated to provide a refund.
If a package is lost during shipment to Utah FAST or to a distributor, no refund will be made until an investigation is conducted and completed by Utah FAST and/or the distributor and the shipping carrier.
Once your return is received, inspected, and determined to be resellable, Utah FAST will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Utah FAST reserves the right to dispute any bank or credit card chargebacks and to refuse all future orders placed by a customer after an order has been fulfilled, shipped, or delivered.
How Is A Refund Issued?
- The order is inspected to ensure it meets our Returns policy, and if a product is listed in the “Non-Returnable Products”.
- If a product or order is ineligible for a refund, no refund will be provided.
- If a product or order is eligible for a refund, the restocking fee is deducted from the “Item Total” or, in the case of the entire order, the “Items Subtotal” shown on the order, and is considered a pending refund amount.
- Determined if Utah FAST paid any return shipping fees for a product to be returned to us or a distributor. If this applies, the shipping cost is deducted from the pending refund amount.
- The original shipping cost and taxes are added to the pending refund amount, making it the eligible refund.
- The eligible refund is issued to the customer in the same manner as the payment was received at the time of the order.
Late Or Missing Refunds
If you have not received a refund yet, first recheck your bank account. Then contact your credit/debit card company or your bank. There is often additional processing time before a refund is posted.
If you have completed all these steps and still haven’t received your refund, please contact us at [email protected].
Training Cancellations, Rescheduling & Refunds
Below are some common questions about our training, cancellations, rescheduling, and refunds. All information can also be found in our Training Policy
What is your training cancellation policy?
Utah FAST may, at its discretion, cancel any scheduled training at any time for any reason due to, including but not limited to, any unforeseen or uncontrollable circumstances, inclement weather, illness, rapidly spreading virus, pandemic, natural disaster, insufficient minimum number of registrations, an individual’s failure to have all required equipment or items, etc., or any other reason we feel a situation may be unsafe for our instructors and students.
Individuals directly impacted by a cancellation will be contacted as soon as possible, based on the information provided during the registration process, via email and/or SMS (text) notifications. We will reschedule individuals for a future training date based on availability and will give priority to scheduling and access to future training when possible. We will make every effort to accommodate those affected.
Utah FAST is not responsible if an individual fails to communicate information to Utah FAST clearly or does not provide accurate information during the registration process, including name, phone number, or email address, or the individual claims they did not receive a call, text, voicemail, or email due to not answering their phone, low/no volume, checking SMS (text) messages, voicemails, or emails, any spam filter, or any other phone, computer problem, or other electronic device malfunction.
If Utah FAST or the instructor has not canceled the training, an individual who does not attend the scheduled training at the start time will be considered a ”no-show”.
Host Cancellation Of Private Training:
- If a Host cancels a scheduled training and does not wish to reschedule for a future available date, individuals who paid online can attend any future training dates, provided they contact us at least five days before the training date to ensure an available seat is open. This option will only be available for 90 days (three months) from the original scheduled training.
- If the Host collected fees from an individual, the Host is responsible for refunding each student.
Unless other arrangements have been made between the Host and the instructor, the course will be canceled if all individuals have not paid and the instructor has not received all payments at least five days before the scheduled training.
What is your training rescheduling and transfer policy?
If an individual cannot attend the scheduled training for any reason, including but not limited to illness, injury, childcare, personal emergency, etc., or in the event of a cancellation as described above, the individual can reschedule the training for a future available date or transfer the registration to another individual if they cannot reschedule for a future available date.
To reschedule or transfer registration for training, the individual must submit a written request via email to [email protected] at least 24 hours before the scheduled training. The email must include the purchaser’s full name, order number, phone number, and email address, which may differ if another individual purchased the registration.
- Any attempt to reschedule or transfer training after it has started will result in the individual being considered a No-Show, and the request will be denied.
- A reschedule request must be for the same training that was initially purchased, and the new training date must be within 90 days (three months) from the original scheduled training date.
- A transfer request must also include the full name, e-mail address, and phone number of the individual to whom the registration is being transferred. The other individual must meet all prerequisites and requirements to be qualified to attend the training, and the new training date must be within 90 days (three months) from the original scheduled training date.
- Training cannot be rescheduled or transferred more than once. A second attempt to reschedule or transfer will be denied.
- A $25.00 fee will be required if a request is made less than five days before the scheduled training date.
- Rescheduling and transfers are subject to the availability of the requested training date, and Utah FAST may grant or deny a request based on availability.
What is your training refund policy?
All training and registration costs are non-refundable!
If Utah FAST or an instructor cancels a training and it cannot be rescheduled to a future date, the purchaser will receive a 100% refund, including the deposit, if applicable.
All other circumstances are reviewed on a case-by-case basis. Utah FAST reserves the right to refuse or authorize a full or partial refund. If a refund is approved, it will be issued in the same manner as the original payment was received. It may take up to 5 business days for a refund to be processed through our payment processing company. Depending on the purchaser’s bank’s processing speeds, it may take additional time to be posted to the purchaser’s account.
Utah FAST does NOT provide a refund for:
- Purchases made on any other website, such as Groupon. You must contact the provider, subject to their policies.
- Change of mind, purchase of the wrong training, or inability to attend.
- A “late arrival” or “no-show.”
- Failure to pay the balance when required before the scheduled training.
- Failure to ensure all prerequisites and requirements are met to attend the training.
- Failure to have all required equipment before the scheduled training.
- Failure to attend all required training dates.
- Failure to pass any examination required to complete the training.
- A student who, at the instructor’s discretion, is removed or not allowed to continue training. See more information below under “Removal From Training”.
- Training or services that have already been provided.