Returns & Refund Policy

Overview

All returns are subject to the individual product, distributor return restrictions, and non-returnable items outlined below; therefore, a return may be refused.

If a product is defective or damaged upon receipt, or if the customer is not satisfied with a product and wishes to return it for an exchange or refund, the customer must request a Return Authorization by emailing [email protected]. If the customer fails to include the Utah FAST Return Authorization with the returned product, or if the Return Authorization is incomplete, Utah FAST will not process the return. All return requests must be submitted within 30 days of the purchase date. If 30 days have passed since your purchase, we can not offer you a refund or exchange.

For all firearm sales, if a background check is returned with a “Denied” response or the purchaser is identified as a prohibited person under state or federal law, the customer or dealer must contact Utah FAST for approval on all returns.

Returns

A returned product or firearm must be in the same condition as when they were shipped and must be returned in its original condition, unused, unworn, and undamaged, with all tags, wrapping, and packaging intact. It must also include all accessories, manuals, documentation, and registration that were shipped with the product in a condition that allows resale to another customer. If the product is not returned in resalable condition, Utah FAST will not provide an exchange or offer a refund.

The customer is responsible for all return shipping costs. Utah FAST may provide a return shipping label to the customer or dealer, but the amount will be deducted from the refund if eligible. If the customer or dealer chooses to pay for a return shipping label instead, Utah FAST does not reimburse any shipping costs. In this case, we recommend using a shipping carrier that offers tracking for all returns to ensure your package is safe during transit. Additionally, we recommend adding insurance and declaring the total value of the shipment to be protected in case it is lost or damaged during transit. If the customer or dealer chooses not to use a carrier that offers tracking, insurance, or a declaration of the product’s total value, they may not be eligible for compensation in the event of loss. The customer or dealer will be responsible for any loss or damage to the product during shipping.

Non-Returnable Products

Our return, exchange, and refund policies do not apply to the following products for safety, legal, and regulatory reasons.

Sales on the following products are final:

• Any firearm, after it has been transferred to the purchaser. The customer is responsible for thoroughly inspecting the firearm for damage and proper function at their dealer before completing the Firearm Transaction Record (ATF Form 4473) and accepting it into their possession. We do understand that some defects may not be identifiable upon initial inspection. Upon discovering a defect in a firearm after it has been transferred, the customer must contact the manufacturer for repair or replacement in accordance with the manufacturer’s respective warranty policy.
• Any NFA firearm, once the ATF has approved the ATF Form 4.
• Black-Powder Firearms.
• Illumination devices, electronic sights, optics, scopes, night vision, and thermal equipment.
• Ammunition, including all ammunition components (bullets, casings, powders, and primers), blank cartridges, and simmunition.
• Special orders and custom-configured products are considered as such, unless a defect or error on our part is present.
• Any product or firearm sold as “Used“ or “As Is”.
• Items that have been opened from the manufacturer’s packaging.
• Any product that has been installed, used, or modified. These items may be subject to the manufacturer’s warranty.
• Clothing and Apparel, if evidence shows it has been worn or used.
• Consumables.
• Downloadable Software/Products.
• Gift Cards.

EXCHANGES

Utah FAST will provide an exchange for a product found to be defective after delivery if we have the same or a similar product in stock at our location, or the distributor accepts returns, provides exchanges, and the product is not listed under our “Non-Returnable Products”.

All exchanges must be returned and received by Utah FAST or the distributor before a replacement will be shipped.

RESTOCKING FEES

A 35% restocking fee will be deducted from the order for all returns to Utah FAST or a distributor. The remaining amount will be refunded to the customer in the same manner as the order was paid for. A restocking fee will apply for all of the following;

1. Non-defective returns.
2. An order that was returned because it was undeliverable to the address on the order.
3. An order that contains a firearm that was cancelled due to not receiving the dealer’s FFL and SOT for an NFA firearm (if applicable), within 14 days of order placement.
4. An order containing a firearm that cannot be delivered to the FFL address on the order.
5. An order containing a firearm that was refused by the transferring dealer or not accepted by the transferring dealer for any reason.
6. An order containing a firearm that an FFL dealer returns if the customer/transferee is suspected of committing a straw purchase or denied the transfer due to being identified as a prohibited person under state or federal law, before or after a background check was completed.

Refunds

Refunds are only returned to the customer who placed the order. Proof of the original purchase must be provided, including a receipt, order number, date of purchase, and the purchaser’s name. If evidence is not provided, Utah FAST is not obligated to provide a refund.

If a package is lost during shipment to Utah FAST or to a distributor, no refund will be made until an investigation is conducted and completed by Utah FAST and/or the distributor and the shipping carrier.

Once your return is received, inspected, and determined to be resellable, Utah FAST will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Utah FAST reserves the right to dispute any bank or credit card chargebacks and to refuse all future orders placed by a customer after an order has been fulfilled, shipped, or delivered.

How Is A Refund Issued?

1. The order is inspected to ensure it meets our Returns policy, and if a product is listed in the “Non-Returnable Products”.
2. If a product or order is ineligible for a refund, no refund will be provided.
3. If a product or order is eligible for a refund, the restocking fee is deducted from the “Item Total” or, in the case of the entire order, the “Items Subtotal” shown on the order, and is considered a pending refund amount.
4. Determined if Utah FAST paid any return shipping fees for a product to be returned to us or a distributor. If this applies, the shipping cost is deducted from the pending refund amount.
5. The original shipping cost and taxes are added to the pending refund amount, making it the eligible refund.
6. The eligible refund is issued to the customer in the same manner as the payment was received at the time of the order.

Late Or Missing Refunds

If you have not received a refund yet, first recheck your bank account. Then contact your credit/debit card company or your bank. There is often additional processing time before a refund is posted.

If you have completed all these steps and still haven’t received your refund, please contact us at [email protected].